Delivery & Returns
Information for online orders from PJ’s Surf Shop.
Delivery
We aim to dispatch the same day.
We dispatch every day. Our same-day order cutoff is 5pm (UK time).
We send orders using Royal Mail Tracked 24, Royal Mail Tracked 48 or Parcelforce, depending on package size. Please allow an estimated 2–4 days for delivery. This is an estimate, not a guaranteed arrival date.
UK Royal Mail delivery, where available, costs £3.50 per order plus £1 per item—for example, £4.50 for a single item. Available delivery options and final charges are shown at checkout.
If you need your order for a particular date, please contact us before ordering.
Click & Collect
Choose Click & Collect at checkout where available. Please wait for confirmation that your order is ready before travelling to the shop.
Some products are available for collection only. Check the product listing and checkout for available options.
Changed your mind?
For most goods bought online, you can cancel from the time you order until 14 days after receiving your goods, without giving a reason. After telling us you wish to cancel, you have a further 14 days to send them back.
Email james@pjsurfshop.com with your name and order number. We’ll provide return instructions and confirm the return address.
Return postage for change-of-mind returns is at the buyer’s cost. Please package items securely and keep proof of postage.
You can inspect or try on items as you would in a shop. Please retain packaging and tags where possible. We may deduct an amount for any reduction in value caused by handling beyond what is necessary to check the goods.
Size exchanges
We accept exchanges for a different size, but not for a different colour. Please contact us before returning your item to arrange a size exchange. Return postage for size exchanges is at the buyer’s cost. Your statutory cancellation rights are unaffected.
Refunds
We’ll refund you using your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.
If you cancel your whole order, we’ll also refund the standard outward delivery charge. Any extra paid for a premium delivery service is not refundable for a change-of-mind cancellation.
Sale items have the same statutory cancellation rights as full-price items.
Faulty, damaged or incorrect items
Please contact james@pjsurfshop.com with your order number and details of the problem. Photos can help us resolve it.
We’ll arrange the appropriate remedy and cover reasonable return postage costs where the goods are faulty, damaged on arrival or incorrectly supplied. Your statutory rights are unaffected.
Personalised products
Goods made to your specifications or personalised for you may be excluded from change-of-mind cancellation rights. This does not affect your rights if they are faulty or incorrectly supplied.